Refund policy

Refund Policy

At MONO KIND, we want you to absolutely love your gear. If you’re not satisfied, we’ll make it right.

1. Refund Eligibility

We offer refunds for:

  • Items that were sent incorrectly.

  • Damaged or defective products.

Refund requests must be made within 30 days of the purchase date.

2. Required Documentation

To help us resolve your issue as quickly as possible, please provide the following evidence when you contact us:

  • Unboxing Video: A clear video showing the package being opened upon receipt.

  • Product Photos: Clear photos showing the specific quality issue or damage.

  • Incorrect Item: If you received the wrong color, design, or size, please provide a photo of the item received compared to your order confirmation.

  • Size Discrepancies: If the size is incorrect, please provide a photo of the size label and the item measured with a ruler to show the inconsistency against our size chart.

  • Shipping Label: A photo of the original shipping label attached to your package.

3. How to Request

To request a refund, please contact us at info@shopmonokind.com with your order number, a brief description of the issue, and the required documentation listed above.

4. Additional Information

  • Updates: This Refund Policy may be updated at any time without prior notice. For the most current version, please reach out to shopmonokind@gmail.com.

  • Care Instructions: For best long-term results, please refer to our washing and care instructions provided with your purchase.